Artificial intelligence isn’t going anywhere—it’s here to stay and changing the tech industry faster than ever. From automation to innovation, AI continues to dominate headlines, especially following recent layoffs at major companies like Amazon. While AI is a powerful tool for boosting productivity and streamlining workflows, it can also be misused to replace valuable human talent. And like humans, AI isn’t flawless—it still makes mistakes.
Relying solely on AI is a mistake that can set your business up for failure.
I’ll be honest—I love AI. I use tools like ChatGPT almost every day to improve my writing and catch grammar issues. It’s an incredible assistant that helps me polish my ideas, but every blog post I publish still comes from my own experience and perspective. I don’t depend on AI to run my business—and that’s where I think many in the tech industry are going wrong.
AI works best when used as a tool for productivity, not a replacement for human creativity and decision-making. It can automate repetitive work, freeing up time for meaningful, people-focused tasks. For example, in IT support, help desk technicians often spend hours replying to tickets with basic troubleshooting steps. With an AI-powered help desk assistant, those responses can be automated—allowing engineers to focus on higher-value tasks like setting up equipment, supporting new hires, or managing complex network issues.
While AI can’t solve every problem (at least not yet), it’s capable of handling many routine issues. Some AI help desk systems can even reset passwords and unlock user accounts—tasks that consume a surprising amount of time in IT operations.
The key is balance: use AI as an enhancement, not a replacement. The term “AI slop” describes content hastily generated by AI without any human oversight or editing. You’ll often see this kind of low-quality content on platforms like TikTok, Amazon listings, or even TV commercials using robotic, AI-generated voices. I recently saw a medical commercial featuring an AI-generated “doctor” that was clearly fake—it’s a perfect example of what not to do.
Another exciting development is vibe coding, which lets people with little to no programming experience build functional applications using AI. I’ve personally experimented with vibe coding, and while one of my apps did crash, it’s still an amazing way to prototype and create quickly. However, vibe coding shouldn’t replace skilled developers. AI can assist with coding, but every AI-generated application still needs a human expert to review and test it for reliability and performance.
In the end, AI is reshaping the tech industry by improving efficiency, accessibility, and innovation—but the human element remains irreplaceable. Let AI handle the heavy lifting, but always keep people in control of creativity, strategy, and quality assurance.
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